General FAQs
WHAT ARE YOUR SHIPPING LEAD TIMES?
After your Renin order confirmation is sent, please allow 2 business days before your order is shipped. Shipping times will vary; however, you should expect to receive your order within 5-10 business days.
WHAT DO I DO IF I AM MISSING ANY PARTS?
Most product instruction manuals come with a parts list. If you are missing anything from your shipment, please fill out the Product Resolution Form and you will hear from a Customer Service Rep within 1 – 2 business days.
WHAT DO I DO IF MY PRODUCT ARRIVES DAMAGED?
If your product arrives damaged, please fill out the Product Resolution Form and you will hear from a Customer Service Rep within 1 – 2 business days.
WHAT ARE YOUR HOURS OF OPERATION?
Our Customer Service is available Monday to Friday from 8:30am – 4:30pm (EST.)
CAN I SIGN UP TO RECEIVE NEWS FROM RENIN?
Click here to be redirected to our newsletter sign-up and receive special promotional offers, industry insights, new product introductions and all types of information about Renin sliding barn doors, closet doors, hardware and home decor.
HOW DO I BECOME A RENIN RETAIL CUSTOMER?
We are always looking for new partners and would be happy to learn more about your business. Please email us at info@renin.com and we will be in touch with you very soon.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
If you are an e-commerce customer, you will receive an email notification with your tracking information included. If you are a B2B or B2C Renin customer, enter your PO or Tracking Number in the Order Tracking Form.
WHAT IS YOUR RETURN POLICY?
Please click here to see more information on our Return Policy.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
We are proud to design, manufacture and assemble many of our Renin sliding barn doors, closet doors, hardware and home decor in the United States and Canada. Our talented teams also design products which are manufactured in many other countries around the world where local expertise guarantee craftsmanship that Renin is proud to stand behind with our 5 Year Limited Warranty.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Renin accepts the following forms of payment: Visa, Mastercard, American Express and PayPal.
DO YOU SHIP TO THE UNITED STATES AND CANADA?
We ship within the continental United States to the main provinces within Canada. We do not ship to Alaska, Puerto Rico or Hawaii ( United States ) or Newfoundland & Labrador, or the northern territories ( Canada ) due to the large costs associated with shipping large items such as sliding barn doors and door hardware.
HOW DO I MEASURE A CLOSET DOOR?
Refer to our comprehensive How to Measure for a Closet Door booklet for step-by-step instructions on how to measure for a bypass, bifold or pivot closet door.
HOW MUCH SPACE DO I NEED TO INSTALL A BARN DOOR?
Refer to the Minimum Wall Space Required reference page for complete details on space requirements for 36″ Barn Doors and 42″ Barn Doors.
HOW SHOULD I PROPERLY CARE FOR AND MAINTAIN MY BARN DOOR?
We have created a guide to care for and maintain your solid wood, pre-stained or engineered wood barn doors.